Cancellation policy

 

Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases. 

Subscriptions

We currently offer The Velvet Moon Gazette as a recurring subscription known as The Gazette Cycle. This is a seasonal ritual that can be cancelled at any time, for any reason.

Billing & Renewal

  • Your payment details are stored securely through our encrypted processor.

  • You will be charged automatically every three months for each delivery.

  • Subscriptions auto-renew at the end of each duration to ensure you never miss a season.

  • You will be billed at the then-current rate unless you choose to pause or cancel.

Managing Your Cycle

  • You have total control over your subscription.

  • To cancel, skip, or change your details, simply use the "Manage Subscription" link found in your order confirmation emails.

  • There are no "strings attached" or hidden fees for cancelling.

Shipping & Returns

  • Your very first issue is hand-packed and ships within 24 hours of your order.

  • For information regarding refunds or damaged issues, please refer to our Returns & Refunds Policy.

 

Pre-orders
When you purchase made-to-order or pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date. 
You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.